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Returns & Exchange Policy
We guarantee that the items you purchase are all safe & reliable quality, also dispatch with a good condition packaging. We bear the responsibility for the manufactured faulty product. We will NOT accept for any damaged during shipment to and from or misused by customer/shipping carrier or hold by custom.
The customer can request for return/exchange within 7 calendar days of receipt if they are incorrect or defective:
Incorrect: The item is not the item that you ordered. Model, Size, or Color is different from what is indicated on the order summary, or there are missing items or parts inside the packaging.
Defective: The product does not function as described by the manufacturer’s specifications.
All items must meet the following conditions in order to be eligible for return:-
· The returned item must be shipped and stamped within 7 calendar days of receipt.
· Item must be in new condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it. All packaging must be returned in good condition, unused, unmarked and not defaced in any manner.
Unicomall reserves the right to reject a return of exchange if the customer:-
· Return the item after 7 calendar days of receipt.
· Change their mind about the product.
· Not satisfied with the quality after the goods have been used.
· Caused the fault by using the product in an abnormal way.
· Damage the product by making alterations.
· Damage the product where the damage is caused by many factors beyond our control.
· Are unable to provide a proof of purchase, namely a tax invoice.
All defective products MUST BE reported and returned within 7 calendar days, Unicomall offer One-to-one Replacement.
Customer needs to report the details of the defect and return the product for our inspection. The delivery charges for returning defective product(s) for replacement purposes from the customer will be borne by the customer.
After your returned item inspected by us (usually within 72 hours of receipt), if the item is wrong or defective, we will process for an exchange and delivery a replacement to you at our expense.
If the returned item(s) is not faulty/ defective, the customer would need to bear the return shipping cost.
To exchange due to the wrong item, color or size selected by the customer prior to delivery, please contact and advise us on your request within 7 days from the date of receipt. The exchange is subject to Management approval and delivery charges for the returned item and second re-delivery will be borne by the customer.
How to Return?
1. Before returning an item, please ensure that the item is in accordance with Unicomall Returns & Exchange Policy.
2. Submission of Online Returns Form is required.
· A brief detail and an image as proof are required for Return & Exchange purpose.
3. If your return item(s) meets the Unicomall Returns & Exchange Policy requirement, Customer Service will process and assist your return as soon as possible.
4. Please take note that the return item(s) needs to be returned to us within 7 calendar days.
5. Customers are required to return the item(s) via Standard Courier.
6. All items sold on Unicomall have a return policy of within 7 calendar days from the date of order.
7. Items are eligible for return according to as per below according to Unicomall Return Policy:-
|Reasons For Returns||CONDITION|
|Sealed Condition||Not Damaged||Tags & Labels Attached||Complete Set|
|Delivery Wrong Product||✓||✓||✓||✓||✓|
|Does Not Fit||✓||✓||✓||✓||✓|
8. Due to hygiene purposes, below are the lists of non-refundable but not limited to items includes:-
· Cosmetic Products, Skin Care Products (Make-Up Tools).
· Earphones / Earbuds.
· Baby Soother, Baby Bottles, Breast Pump.
· Men and Women’s Undergarments.
· Food & Beverage Items.
9. Policy on Non-Refundable Items:-
· If the listed product falls under defective, wrong item shipped or damaged, the customer may request a Return / Exchange via Online Returns Form.