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Frequently Asked Questions

Having an account is not essential as you can select Checkout as Guest to complete an order without logging in. Any orders placed as a guest require you to manually enter your address and payment information and will not be saved for future reference.

To speed up any future orders you can create an account which allows you to save your address details, be up to date on an order's status, and keep track of the orders you have previously made. Creating an account can be done as you checkout by selecting Register. You can also create an account here: REGISTER ACCOUNT

You can opt for payment using Online Banking from all major banks in Malaysia via iPay88. For international shoppers, we accept payment via Paypal. We do not accept cash, cheques or COD (Cash on Delivery) and cannot take orders over the phone or via email.

For local orders, we ship using Skynet and City-Link Express.

Orders within West Malaysia normally take 2-3 working days while East Malaysia normally takes 3-5 working days to arrive after being shipped. International orders (outside Malaysia) normally take 5-7 working days to arrive after being shipped.

Changes in delivery address/phone number/recipient of the item are not allowed after the order has been successfully made.  This is one of the precaution steps to avoid fraud attempt. Kindly ensure all the information is correct prior to place an order. 

Customer can request for return/exchange within 7 calendar days of receipt if they are incorrect or defective. For more details and return procedures, please click here: HOW TO RETURN